Wilmington Star-News - Circulation Department, Customer Service

2 Reviews
Wilmington Star-News - Circulation Department, Customer Service
STREET
28401 Wilmington
North Carolina

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Newspapers
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Tuesday, July 18, 2017

Found my paper in a puddle beneath the mailbox slot in which it should have been placed . Driver too lazy to pick it up after missing the slot. Paper now unreadable. Also, tried to put a vacation stop via your website. Very user unfriendly and hard to negotiate. Gave up and tried to call customer service. Good luck with that. Apparently no one mans that desk but an answering machine. Thanks a lot.

more than 6 months ago

Once again, no advertising inserts. Of course each time I complain, service just gets worse. What is the problem with your delivery people not doing their job???I do not receive what my husband (Richard Tilley) pays for. My Sunday paper had 4 inserts... Four!!!!.. I like advertising inserts. I am going to advise the merchants paying for advertising distribution tova certain number of homes and let them know the circulation is not making it to Hampstead. That is a lot of homes!! Also will start asking for a credit for not receiving what we ate paying for. Please try to correct this problem..we are older and enjoy holding the paper and reading it while drinking out coffee.

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